Rider Support

Race-proven engineering, backed by direct support. Find answers or reach our team directly.

SUPPORT

YOUR ARCLANE EXPERIENCE

Effortless Setup in Four Steps

01
02
03
04

Unbox with Confidence

Handlebar Integration

Torque Precision

Ready to Ride

Your ARCLANE bicycle arrives securely packaged in a flight-grade box, ready for quick assembly.

Attach the integrated cockpit with clear instructions and pre-calibrated components.

Use the included precision torque toolset to secure all critical bolts to specification.

A final inspection ensures your uncompromising geometry is perfectly set for its first ride.

YOUR ARCLANE EXPERIENCE

Effortless Setup in Four Steps

Unbox with Confidence

Attach the integrated cockpit with clear instructions and pre-calibrated components.

01

02

03

04

Handlebar Integration

Torque Precision

Ready to Ride

Your ARCLANE bicycle arrives securely packaged in a flight-grade box, ready for quick assembly.

Use the included precision torque toolset to secure all critical bolts to specification.

A final inspection ensures your uncompromising geometry is perfectly set for its first ride.

Transparent Terms for Ownership

ARCLANE stands behind every bicycle with clear policies designed for your peace of mind.

North American Shipping
30-Day
Returns
Structural Frame Warranty

Direct-to-rider delivery in flight-grade protective packaging, ensuring secure transit.

Straightforward return policy on all unused bicycles within 30 days of receipt.

Comprehensive warranty covers all monocoque carbon frames against manufacturing defects.

YOUR ARCLANE EXPERIENCE

Answers to Your Questions

Find detailed responses to frequently asked questions about ARCLANE bicycles and services.

For personalized assistance, our support specialists are available to provide expert guidance.

YOUR ARCLANE EXPERIENCE